ICON AUTOMATION — Privacy Policy

ICON AUTOMATION LLC
1100 Brickell Bay Dr #310266, Miami, FL 33131, USA
Contact: [email protected]

• Facebook / Meta Page data. When you connect a Facebook Page, we access — through Meta's official APIs and only with your authorization — data such as: Page profile information, posts, comments (including their text and, where permitted by Meta, the public author information), messages and conversations, and engagement metrics such as likes, reactions, comment counts, and shares.
• Account information. Information about the users of our tool, such as name and email address, used to create and secure accounts and to provide access to the service.
• Access tokens. Secure credentials provided by Meta that allow our tool to perform, on the Pages you connect, only the actions you authorize.
• Usage and technical data. Basic technical information needed to operate, secure, and troubleshoot the service.

We use the information to:

• Provide the service: synchronize, display, moderate, hide, and reply to comments and messages on the Pages you connect.
• Generate AI-assisted reply suggestions and the automated replies that you choose to enable.
• Produce analytics and insights about audience sentiment and Page performance.
• Maintain security, prevent abuse and fraud, and comply with legal obligations.

We do not sell your data or the data of people who interact with your Pages, and we do not use it for advertising or profiling unrelated to the service.

Data obtained through Meta's APIs is used solely to provide the features described in this Policy, in compliance with Meta's Platform Terms and Developer Policies. We request only the permissions needed to operate the features you enable, and we do not transfer Meta Platform data to any third party except the trusted service providers described below, acting on our behalf.

We rely on trusted third-party providers to operate the service, including cloud hosting/database infrastructure and AI text-processing services used to generate reply suggestions. These providers process data only on our instructions and under confidentiality obligations, and are not permitted to use it for their own purposes.

We retain data for as long as your account is active and as needed to provide the service and meet legal requirements. You may request deletion at any time (see sections 7 and 8).

You may request to access, correct, or delete your data, or disconnect your Pages, at any time by contacting us at [email protected]. Disconnecting a Page revokes our access to it going forward.

To request deletion of your data, follow the instructions on our Data Deletion page at iconautomationusa.com/data-deletion, or email [email protected]. We will delete the associated data within 30 days and confirm once completed.

We use industry-standard measures to protect data, including encryption in transit and restricted access to stored data and credentials.

Our service is intended for businesses and is not directed to individuals under 18.

We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

Questions about this Policy: [email protected]
ICON AUTOMATION LLC, 1100 Brickell Bay Dr #310266, Miami, FL 33131, USA.